In terms of customer satisfaction, Danske Bank now overtakes Nordea. The combination of an improved Danske Bank and one bad case after another for Nordea explains why the whipping boy role has changed. For the first time in several years, customers are more satisfied with Danske Bank than Nordea
“Nordea has taken over the whipping boy role previously held by Danske Bank. In addition to their generally low customer satisfaction, there are a lot of cases in the media that affect how others talk about them and how their own customers perceive the bank,” says our CEO Henrik Feindor Christensen, to Børsen.
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